Choose Your Telematics Solution
TracKing® Smart Trailer Telematics delivers essential information on Class 8 trailers through sensor data on components, as well as video feeds from cameras strategically placed inside and outside the trailer. Its comprehensive visibility into trailers and their cargo can enable smarter decision-making, increase uptime through proactive maintenance, and help reduce risks on the road.
TracKing® Telematics
TracKing® telematics is our core telematics package, which provides real-time cargo traceability and asset monitoring to maximize uptime, optimize fuel usage, and meet compliance needs. This package includes our fleet performance dashboard, readiness score dashboard, and both fuel and maintenance reporting, along with full remote control of your fleet.

TracKing® Pro Telematics
TracKing® Pro telematics includes all the features of the TracKing® telematics package plus diagnostics downloads and our energy usage dashboard, benchmark analytics dashboard, predictive alert notifications, and alarm triage insights. With predictive technology driven by machine learning, TracKing Pro telematics delivers actionable insights that you can use to reduce energy use and increase uptime.

Remote Operating Center (ROC)
When transporting temperature-sensitive cargo, remote monitoring isn't enough. Our Remote Operating Center (ROC) combines 24/7 remote monitoring, guided response and a cutting-edge algorithm that can predict failures before they occur. >90% of the time, reefer failures follow these predictions if no action is taken.
TracKing® Smart Trailer Telematics
TracKing® Smart Trailer Telematics delivers essential information on Class 8 trailers through sensor data on components, as well as video feeds from cameras strategically placed inside and outside the trailer. Its comprehensive visibility into trailers and their cargo can enable smarter decision-making, increase uptime through proactive maintenance, and help reduce risks on the road.

ConnectedSuite asset connectivity
ConnectedSuite is a collection of Thermo King telematics solutions designed to deliver information that matters to you. Putting this data to work gives you the ability to track and trace individual deliveries across your fleet. With fleet telematics you will be able to demonstrate temperature levels, meet regulatory requirements, and respond instantly to new challenges.

Telematics for your fleet
Connect and see
Keep an eye on your fleet with real-time connectivity that provides information on reefer status, load condition and asset location.
Connect and know
Connect with one of the ConnectedSuite solutions and know that your fleet is operating compliant and managing risks.
Connect and grow
See the benefits of ConnectedSuite through improved uptime, higher utilization and proactive maintenance.
Fleet telematics that fit your needs
TracKing® Telematics Track & Trace | TracKing® Telematics Remote Control | TracKing® Telematics Diagnostics | TracKing® Pro Telematics | Remote Operating Center (ROC) | |
---|---|---|---|---|---|
GPS Location Tracking | ✓ | ✓ | ✓ | ✓ | ✓ |
Geofence Notifications | ✓ | ✓ | ✓ | ✓ | ✓ |
Temperature Visibility | ✓ | ✓ | ✓ | ✓ | ✓ |
Alarm Notifications | ✓ | ✓ | ✓ | ✓ | ✓ |
Remotely Change Settings | ✓ | ✓ | ✓ | ✓ | |
Diagnostics Downloads | ✓ | ✓ | ✓ | ||
Energy Usage & Benchmark Analytics Dashboards | ✓ | ✓ | |||
Predictive Alert Notifications | ✓ | ✓ | |||
Alarm Triage Notifications | ✓ | ✓ | |||
24/7 Professional Monitoring | | ✓ | |||
Smart Routing | | ✓ | |||
Warranty Coverage for Predicted Failures | | ✓ |
ConnectedSuite offerings require a monthly subscription. Thermo King offers five service levels, so that you only pay for what you need. Contact us to learn which plan is right for you.
The advantages of data-driven fleet operations
COMPLIANCE AND SECURITY
Temperature compliance
Use temperature reports and graphs to prove that sensitive cargo was maintained at the desired temperature throughout every point in the journey.
Asset security
With door sensor data available on the TracKing® telematics platform, you can record all door openings to keep an eye on temperature and load security.
Cargo traceability
Track shipment location and condition to know instantly when a delay occurs and to proactively manage expectations.
LOWER COSTS
Vehicle uptime
Eliminate unscheduled breakdowns and improve vehicle maintenance.
Fuel usage
Maintain visibility to ensure the most fuel efficient mode is consistently used when running loads.

Thermo King Connect App
The Thermo King Connect app allows you to easily access telematics data from your mobile device.
App features include:
- View the location of the Truck/Trailer refrigeration unit on a map
- Send two-way commands
- View and clear alarms
- Connect to the reefer over Bluetooth
- Receive Unit Event Notifications
- Find and navigate to your closest Thermo King dealer for support and service
- Access user guides, alarm code information, and manuals
- Ability to activate and deactivate telematics devices
View refrigeration unit details for both single and multi-temp units including:
- Set Point
- Temperatures
- Alarms
- Door Status
- Fuel Level
TracKing® Telematics Digital Release Notes
Release Notes
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May 2025 Release NotesSB988153KB
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April 2025 Release NotesSB986154KB
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March 2025 Release NotesSB981165KB
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162KB
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187KB
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189KB
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156KB
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184KB
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1MB
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893KB
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142KB
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July 2024 Release NotesSB943171KB
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June 2024 Release NotesSB937163KB
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May 2024 Release NotesSB929140KB