GLOBAL NEWS & EVENTS

Streetcar Ready to Roll Again in New Orleans with Help from Thermo King

(Minneapolis - October 6, 2008) - The New Orleans Regional Transit Authority (NORTA) has added a special streetcar to its fleet thanks to the dedication of Thermo King service employees in Europe and the United States. Streetcar 2008, the first Katrina-damaged vehicle to be rebuilt, returned to service on Canal Street in mid September.

Most of NORTA's trains were damaged during the flooding that followed Hurricane Katrina in late August 2005. In the aftermath of the hurricane, the authority was unable to retain more than 75 percent of its skilled service technicians, and most of its tools and equipment were damaged or destroyed. For help, NORTA turned to supplier Thermo King, which had provided the air conditioning units used by the trains.

"Thermo King felt compelled to step in not only to support a customer in need, but as a gesture of support to the people of New Orleans," said Magdi Sayegh, global service manager, rail. Sayegh coordinated the effort and gathered the necessary team members from European-Served Area engineering and local U.S. dealerships. A team of Thermo King technicians went to New Orleans to assist NORTA in rebuilding the Light Rail Vehicles (LRV). Luckily, the floodwater did not reach the rooftop air conditioning units. Nevertheless, the Thermo King team faced a difficult task as every wire and connector had to be checked for damage and functionality. The team also had to conduct a class in order to instruct the new NORTA service employees on how to use Thermo King's service software.

"Upon our arrival for a visit to the NORTA depot, we could see the devastation and the difficult conditions that the NORTA technicians and engineers had to endure in working round-the-clock to get the first car ready," said Sayegh.

NORTA was the first transit authority in the United States to install Thermo King units on its LRV fleet. To further support this special customer, Thermo King is extending the warranty on the rebuilt units by one year. "On behalf of NORTA, please accept our appreciation for the assistance you and the entire Thermo King team has shown us during this time of our rebuilding," wrote Wil Mullet, Regional Transit Authority superintendent of rail, in a letter to Sayegh. "Hurricane Katrina was devastating to our agency, and for you and your group to come in on request and assist us with the repairing of streetcar 2001, checking the rest of the cars and then performing training on streetcar 2008, our first rebuilt car, truly demonstrates your commitment to customer service."

Thermo King Corporation, a business unit of diversified industrial firm Ingersoll-Rand Company Limited, was founded in 1938 and manufactures transport temperature control systems for a variety of mobile applications, including trailers, truck bodies, buses, shipboard containers and railway cars. The company operates 10 manufacturing facilities and 17 parts distribution centers worldwide. Sales and service is provided by a global dealer network of 865 independently owned companies in 75 countries. For more information, access the Thermo King web site at www.thermoking.com.


Thermo King Corporation, a business unit of diversified industrial firm Ingersoll Rand Company Limited, was founded in 1938 and manufactures transport temperature control systems for a variety of mobile applications, including trailers, truck bodies, buses, shipboard containers and railway cars. The company operates 10 manufacturing facilities and 17 parts distribution centers worldwide. Sales and service is provided by a global dealer network of 865 independently owned companies in 75 countries.


Contact:
Mike O'Brien, Thermo King Corporation
952-885-3505
Mike O'Brien

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